L2 Certificate in Principles of Team Leading
Build your confidence as a team leader, understand how businesses work and learn how to get the best out of people.
This nationally-recognised Level 2 qualification gives you the core knowledge and tools you need to lead a team effectively in any sector.
Who is this for?
This course is ideal for:
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New or aspiring team leaders or supervisors
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Experienced staff stepping up into a first-line management role
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Those working in customer-facing environments such as retail, hospitality, care, and leisure
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Anyone who wants a recognised qualification in team leading to support promotion or a career change
No previous leadership experience is needed — just Level 1 literacy and numeracy (or equivalent) and a desire to learn. The recommended minimum age is 16.
What you’ll learn
You’ll develop a strong foundation in how to lead teams, understand how organisations work, and communicate clearly and confidently at work.
Core Team Leading Principles
(Mandatory units 1–3)
✨ Principles of Team Leading
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Characteristics of effective leaders and leadership styles
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Team dynamics, team development and managing conflict
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Setting targets, monitoring workflow and problem solving within a team
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Supporting teams through change and keeping people motivated
✨ Understand Business
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Different types of organisations (public, private, voluntary) and structures
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Internal and external business influences (including SWOT analysis)
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Business planning, budgeting, risk and key financial terminology
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Health and safety responsibilities and sustainable ways of working
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Management responsibilities, authority and accountability
✨ Understand How to Communicate Work-Related Information
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Principles of clear written and verbal communication in the workplace
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Choosing the right communication method for different audiences
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Preparing for effective meetings – agendas, documents and objectives
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Checking accuracy, reliability and confidentiality of information
Optional Specialist Units
You’ll also complete at least five optional units to match your role or career goals.
Options include:
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Managing performance and conflict in the workplace
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Understanding customers
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Customer service and problem resolution
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Equality and diversity in the workplace
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Developing working relationships with colleagues
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Health and safety procedures
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Handling information and mail
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Developing and delivering presentations
These units allow you to tailor the programme to your context — whether you lead in customer service, care, hospitality, retail, administration or other sectors.
Why choose Cubitt Education?
✨ Specialists in leadership, teamwork and business improvement
✨ Expert tutors with industry experience
✨ Practical tasks linked to real workplace benefits
✨ One-to-one learner support throughout
✨ Fully recognised and awarded qualification
We empower learners to grow — and help organisations streamline, save and succeed.
Pricing & enrolment options
Standard Individual Enrolment
✨ £300 per learner
Includes:
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Full access to online learning materials
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Tutor support and feedback
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Assessment, IQA and certification fees
Group / Workplace Programmes
✨ Discounted rates for 6+ learners — ideal for employers wanting to develop new or existing team leaders.
✨ Group packages can include:
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Live virtual workshops or blended delivery
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Contextualised examples and case studies for your organisation
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Employer progress reports and check-ins
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Support with aligning to internal leadership frameworks
✨ Contact us for a tailored quote for your organisation.
After completing this qualification, you can progress to:
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Level 2 Diploma in Team Leading
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Level 3 Diploma in Management
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Level 4 Diploma in Leadership and Management
The skills and knowledge gained are relevant across multiple sectors, including:
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Retail and customer service
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Hospitality and leisure
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Office administration and support roles
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Health and social care teams